Every professional locksmith offering services at home is bound by the obligation to follow a system of rules valid for the whole guild. As customers, we, the regular users, are committed to the promise to also adhere to an unwritten code of conduct. With this we will show our gratitude to the lock expert, who sacrificed his sleep and time to save us from an awkward situation at 3 in the morning.

What should we do and what should we not do?

By calling a locksmith company, we voluntarily enter into a relationship with it. In order for these relationships to be correct, it is important for both the service provider and the user to adhere to correct relationships. The professional locksmith undertakes to make home visits, and the client assists and pays for the work done.

Let’s look at a few sample situations that will help us illustrate the correct pattern of behavior that we should follow using the services of a qualified locksmith. In this way we will help him to do his job quickly and correctly, which is in our interest. Didn’t we call him after all?

When calling a locksmith company, it is necessary to:

1. Cancel the service in time in case the problem has been successfully solved in the meantime

And this is in our country. We call the locksmith because for some reason we can’t get home, but in the meantime we find a spare key or someone who can solve the problem. In this case, we should call again and refuse the service before the team has wasted time and wasted fuel to come to the address we specified.

Many native users decide that it is better to hide in their home and not open when the locksmith calls. The idea is that they will not be obliged to pay for the transport costs of the professional. In the end, the time of an experienced expert is lost, which could be dedicated to another client who really needs help.

2. To share everything that was done on the lock until the arrival of the specialist

We called a residential locksmith because we lost our key or the lock is broken – a very common situation. It is desirable when the locksmith arrives (and even better before that on the phone), to describe in detail what was done on the lock until his arrival – absolutely every detail.

If, as a result of our reckless actions, a piece of key or other object remains in the lock, this must be told to the specialist who responded on the spot. In this way he will be able to adequately plan his actions and use the appropriate tools. It is in our interest, in our capacity as clients, to do it, because otherwise we will complicate the operation and make the service more expensive.

3. Let’s be correct to receive the same attitude

In us as consumers, the opinion is rooted that everyone we pay is our enemy. Yes, the services of locksmiths working in homes with a schedule of 24/7 are not very cheap, but we voluntarily agree to their terms, agreeing to seek them and ask for help.

In order to receive a correct attitude from a qualified locksmith, we need to respect his knowledge, skills and experience. The easiest way to show your respect is to follow the rules of ethical conduct. Fortunately, this type of service is widespread in the big cities of our country, so we have a choice of whom to hire. Once we have chosen him from dozens of others, we must take responsibility for our choice.